Mu myaka yashize, hamwe n’imodoka zikoresha amashanyarazi zikunzwe ndetse n’ubwiyongere bw’ibikenewe, inganda zishyuza ibirundo zahindutse ibikorwa remezo byingenzi byo gutwara amashanyarazi. Nyamara, ibikurikira byo gusana no kubungabunga nabyo birakenewe cyane, byabaye ikibazo inganda zigomba kwibandaho. Mu rwego rwo gutanga serivisi nziza zo kubungabunga, ibigo byinshi bizwi mu nganda zishyuza ibirundo byongereye ishoramari mu mahugurwa no gutera inkunga tekinike mu matsinda yo kubungabunga. Bafatanya cyane nimiryango itanga serivise yumwuga kugirango batezimbere ubumenyi bwo kubungabunga no kurwego rwa serivisi rwabakozi bashinzwe kubungabunga binyuze mumahugurwa ya tekiniki no guhana amakuru. Usibye kubungabunga gakondo, ibigo byinshi byanakoresheje tekinoroji yo kubungabunga ubwenge kugirango itezimbere imikorere myiza na serivisi nziza.
Binyuze mugihe nyacyo cyo kugenzura no gusuzuma amakosa yibicu, abakozi bashinzwe kubungabunga barashobora kumenya no gukemura amakosa yo kwishyuza ikirundo vuba kandi neza. Byongeye kandi, kubitsinzwe bisanzwe, ibigo bimwe na bimwe byakoze amahugurwa yo kubungabunga, kugirango abafite imodoka babanze babanze babungabunge byoroshye cyangwa bakemure ibibazo mugihe bahuye nibibazo. Mu rwego rwo kurushaho guhaza ibyo abakoresha bakeneye, ibigo bimwe byishyuza ibirundo byatangiye gushyiraho umurongo wa telefoni zita ku masaha 24 no gushimangira iyubakwa ry’imiyoboro ya serivisi. Izi ngamba zagenewe kwemeza ko abakoresha bashobora kubona inkunga yo gusana mugihe kandi bagatanga serivisi zihuse kandi zinoze. Byongeye kandi, inganda zishyuza ibirundo zihora zishimangira kugenzura ubuziranenge bwibikoresho. Binyuze mu kugenzura iyubahirizwa no gufata neza buri gihe ibicuruzwa byishyuza ibirundo, igipimo cyo kunanirwa kwishyuza ibirundo cyaragabanutse neza.
Muri icyo gihe, inzego zibishinzwe nazo zashimangiye imiyoborere n’ubugenzuzi bw’amafaranga yishyuza ibigo byita ku birundo kugira ngo serivisi zita ku buringanire n’ubuziranenge. Gukomeza kunoza serivisi zo kubungabunga inganda zishyuza ibirundo bitanga inkunga ikomeye yiterambere rirambye ryogutwara amashanyarazi. Mugushimangira ubufatanye bwibigo, guhanga udushya mu ikoranabuhanga no kunoza urwego rwa serivisi, abakozi bashinzwe kubungabunga ibidukikije barashobora gukemura neza ikibazo cyo kunanirwa kwishyurwa, kwemeza ko ibinyabiziga byamashanyarazi bishobora kwishyurwa bisanzwe, kandi bigaha abakoresha uburambe bworoshye kandi bwizewe bwo gukoresha amashanyarazi. Mu bihe biri imbere, hamwe n’iterambere ryihuse ry’inganda zishyuza ibirundo ndetse no kongera ubwikorezi bwo gutwara amashanyarazi, serivisi zo kubungabunga zizakomeza gukora udushya twinshi n’ingufu zo gutanga ingwate zuzuye ku nganda zitwara amashanyarazi, bityo bigafasha kugera ku ngendo z’icyatsi .
Igihe cyo kohereza: Kanama-16-2023
